Frequently Asked Questions
How do I make a reservation for a corporate retreat?
Please contact our group reservations coordinator by phone, email or through our contact form.
Can I change a reservation after it's been made?
Yes. The best way to do this is by contacting the group reservations coordinator.
What is the reservation & cancellation policy?
50% deposit due upon booking to hold reservation
Balance due 1 month prior to scheduled event OR upon arrival
In the event of cancellation:
- 3 or more months prior to the event, 50% of the initial deposit will be refunded
- less than 3 months, the deposit will be forfeited
How do I plan a meeting or event at Loon Lake?
Whether you've been charged with planning a board meeting, workshop or the annual retreat, Loon Lake provides a blend of complimentary facilities, outstanding service and endless recreational opportunities. Our facilities can accommodate group sizes up to 180 individuals.
For information on planning a meeting or conference at Loon Lake, please contact our group reservations coordinator.
What amenities can I expect from Loon Lake?
Recreational experiences at Loon Lake are among the finest - expect to be amazed! Indulge in the finest R&R by kicking back in a lounge chair or rappelling down a 70ft rock face overlooking Loon Lake. For full activity and program details, please check out the activities page and be sure contact our partner, Pinnacle Pursuits for the ultimate retreat experience.
Are phones available for guest use?
Yes, a complimentary guest phone is available in the Walter C. Koerner Forestry Centre.
What if I need to make a long distance call?
Collect calls or phone card calls can be made from the phone in the Walter C. Koerner Forestry Centre.
Will my cell phone work?
In limited areas.
Can I check my email?
Yes - there is wireless access in the camp (you will need to get the password from Loon Lake staff) and if you are staying in Koerner Centre there is Internet access in the meeting areas and in some of the sleeping rooms.
Are the facilities wheelchair friendly?
Absolutely! Koerner Centre has an elevator and the accommodations on the first floor are wheelchair friendly.
What should I bring?
If you plan to maximize your recreational opportunities, please bring the following items.
In the warmer months:
- Sunscreen
- Comfortable walking shoes
- Bug repellant and slippers
- Beach towels / swim suits
- Casual clothing / sportswear
In the cooler months:
- Appropriate footwear (if the local news is calling for snow, we advise you to pack your winter boots)
- Rainwear if you plan to be outside
- Appropriate clothing (if the local news is calling for snow, we advise you to pack gloves, hats, jackets, etc.)
How are groups invoiced for their retreat?
Loon Lake will invoice the company / organization care of the group contact person. Corporate attendees will not be billed individually. Final payment is due within 30 days. Overdue accounts will be subject to a 2% per month interest charge.
Groups using Pinnacle Pursuits activities and facilitation services will be billed directly by Pinnacle Pursuits.
What are the regular check in and check out times?
Regular check in is at 3pm or later. Check out of rooms is 11am. Regular departure is at 1pm. If your group requires early arrivals or late departures, please make appropriate arrangements with the group reservations coordinator.
What if some of the people in our group have special dietary requirements?
We are happy to accommodate our guests - please advise group reservations coordinator of any special dietary requirements.
When do I need to provide a final headcount for our group?
A confirmation of the total number of persons in your group is required at least two weeks prior to arrival (this will be the minimum number of persons charged for).
Is liquor available?
Koerner Centre does not serve or sell liquor, beer or wine; however guests are welcome to bring their own supply.
Other things you should know:
- Pets are not permitted
- Smoking is restricted to designated areas only
- Fishing is not permitted
- Sleeping in RV's or campers in the parking lot is not permitted.
- Mountain bikes / motorcycles are not permitted on forest trails
- Rooms do not have phones or TV's.
- Excessive clean-up / garbage / damage or staff time is invoiced at actual expense
